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Google Rating
4.3
Based on 71 reviews
People Group Services
4.3
Claire Monteverde
12:53 02 Aug 24
Really good customer service thank you for your kindness restored my faith in humanity!
Maria Gill
09:14 22 Jul 24
Using the service for the almost 3 years. Highly recommend, brilliant and reliable service. Never had any issue since 2022.
Jav Tutor
18:30 02 May 24
The most professional and caring payroll team you’ll come across. Kim and Karen are the two people who I’ve dealt with frequently and am truly astonished as to their professionalism. They really go the extra mile and rectify issues which arise by third parties. It’s a pleasure to deal with the team and a shame that not more companies are like them. Thank you for all you do, have done and most likely will have to do in the future. Truly, no exaggeration, this team is really this good.
Marija Bogdan
13:40 22 Mar 24
You are the best company in UK when it comes to customer service.You answer the phone in 7 to 8 seconds the most.You deal with any query correctly and honestly.For almost 4 years dealing with you guys ,not once did you made an error.Your agents are so polite, and helpful, there is no problem if I ask you to check something further, you respond strait away.When dealing with a holidays ,you organise all in the best manner.You are pleasure to speak with,so polite, so nice ,so understandable.I honestly dread to call any other customer service except you.I wish all the UK companies have this level of customer service.Wish you many good prosperous years !Marija B
Mohammed N'Jie
12:36 28 Feb 24
My experience with People Group Services has been exceptional. Ben and the entire team have demonstrated a high level of professionalism and efficiency in providing payroll services. The Anytime Wages service, in particular, has been a valuable benefit, allowing for advances where possible. Their commitment to transparency, quick responses, and overall positive engagement make People Group Services a reliable choice for payroll services. I highly recommend their services to anyone seeking a trustworthy and efficient payroll provider.
MóNICA
16:50 09 Feb 24
They are answer you inmediatly about any doubt or problem you have. It is the first time that any service answers me so quickly and with great efficiency about any question. That is to be appreciated. Thank you.
Mr MM Mufiri
11:41 02 Aug 23
Excellent service - really professional and helpful team, very helpful and quick to respond to any questions or requests. I would most certainly highly recommend and use them again and again!Mathew
Matt Guy
12:30 28 Jan 23
Shockin from both people group and vna agency based in billeracy never ever dealt with such poor and miss management from corporations
evertog
11:11 11 Jan 23
BE VERY CAREFUL. BEFORE JOINING PEOPLE GROUP SERVICES REMEMBER THESE THINGS:1. Count the number of hours you work every day. Your agency will offer you a daily rate and they will pretend that you only work 6 hour days. In reality you will work longer than this, and your agreed daily rate might fall below the national minimum wage. Do not expect them to make the adjustments, even if you are submitting timesheets that clearly state the number of hours you are working.2. Even as an agency worker, you are LEGALLY ENTITLED to holiday pay. People Group Services will try to subtract your holiday pay from your daily rate. Do not let them do this.DON'T SELL YOURSELVES SHORT. These agencies rely on their young, naive employees not asking any questions, not knowing their rights, and not having the confidence to stand up to them. You have rights. Don't forget that.
Angel Eve
12:34 25 Oct 22
Nice people on the end of the phone but I was horrified by the margins - I feel I've been mis-sold - why is it necessary to take more then the taxman? that's a double whammy in this current climate. Not happy at all from now on I am only looking at FCSA registered umbrella's
Madelaine Wills
06:47 24 Aug 22
Incredibly helpful and friendly service, always quick to respond to queries and find solutions.
georgia-leigh Burdett
16:48 23 Jun 22
Amazing company, always helping with any queries, payments and advances. Quick responses to emails.. Amazing customer service. Overall a really great company. 100% recommend.
Davz er
19:37 16 Feb 22
Highly efficient salary payment system. The online system is superb, you can see all your past payslips, ni and tax payments plus accrued holiday pay with ease. Great system!
Jay Saroi
18:40 16 Feb 22
People group services are very helpful and are always trying to answer all your questions to the best they can.
Louise Dickinson
16:29 16 Feb 22
People Group are always very helpful. They work out how to save you money on your salary. I would definitely recommend them.
Mimi Stuart
16:18 16 Feb 22
People Group Services have been excellent at providing a professional, efficient and incentive based payroll service. I have tried other Umbrella companies and this one by far is the best. Questions are always answered in a timely fashion, the points reward system is a great feature you can use for many resources and most importantly pay is always on time and clear cut. I would happily recommend People Group Services to anyone.
Faisa Abkey
09:31 19 Nov 21
Did not inform about the extortionate fees they charge for their services. When questioned they were very unsympathetic and sarcastic. Not the way to behave. Stay away!
Viplav Nandanwar
21:21 13 Sep 21
During my time with People Group Services (2018 to present) I have found them to be helpful getting me started and answering queries and of course supportive, reasonable and understanding during the pandemic by taking the initiative to help .
Clive Niall
09:15 26 Aug 21
Umbrella companies are by their nature extremely dodgy and parasitic on workers. This one raised their fee from me by 300% (for paying me!) and didn’t clearly inform me. Don’t trust them. I wanted to give zero stars. I am leaving them to go PAYE. Can’t wait!
Richard Manship
06:01 22 Aug 21
I cannot believe there are 5 star reviews for this place. They can't be real. If you want to be ignored, endless stress, frustration, and to have your finances in an unknown state constantly, then these are the people. Honestly they have failed me more times than I can count. Which also doesn't seem to be their strong point. Avoid.
Somerset King
18:51 16 Aug 21
Brilliant company. Always respond quickly to emails and have been amazing through the pandemic. Kept me updated on furlough payments throughout the pandemic. Thank you so much
jonathan morris-ross
14:49 16 Aug 21
Been excellent and have never has any problems with them. Highly recommended
Ella Wade-Jones
08:49 14 Aug 21
Really helpful, organised and responsive during a really tough time. Support all the way with furlough. They are brilliant. :)
Catherine Baldwin
17:07 21 Apr 21
An excellent payroll company.I get a text each week before I’m paid.There is always a personal response to my emails, within 24 hours.The portal to access my payslips and p60 is easy to navigate, unlike some other payroll companies I could mention.The agreement to withhold a portion of my pay each week means I get holiday pay which is great for budgeting.Everything is done to make my life easier.The agency I’m working for gave me the option to invoice them direct or to use People Group Services. I’m so glad I chose the latter!
Promise Okechukwu
16:17 30 Mar 21
They are very efficient, no issues with regards to payment and always kept us up to date with every information we needed.
Stephen Bower
16:43 20 Nov 20
People group offer an excellent and efficient service. I would recommend them as a payroll company to anyone. Well done the people group team.
boo boo
14:20 04 Sep 20
I came across a lot of teachers that didn’t receive a furlough payment or received it after being told they were not going to get anything. I was not one of those people (no stress), which is all thanks to People Group. They made the procedure as simple as it could be. Also, they ensured I received the highest amount for my furlough payment. Whenever I have had questions regarding my account, they have answered them swiftly and honestly. They hold themselves accountable for every penny. Keep up the good work! You absolute legends!
Penny De-leslie
15:11 23 Apr 20
People group have been great in the way they helped with all my questions and they are happy to help you any way they can . They kept me up to date with what was happening with money when this will be paid . So thankyou for working so hard in such a difficult time.
Sandra Hughes
16:42 21 Apr 20
During the recent ..what happens to us (supply teachers) I have been informed of their ongoing concern for us. All I can say is they created a furlough payment for me without me having to worry too much. Thanks
Anita Crouch
15:28 17 Apr 20
Excellent communication always and exceptional communication with regards to sorting out pay around covid19 changes.
Nigel Birtles
15:12 17 Apr 20
I can’t fault the staff in any way. They have been very helpful and kept me updated constantly during these difficult times. I’m very grateful for all their help I wouldn’t know what I’d have done without them. Thanks PGS 🙂
Sonia Tatler
14:48 17 Apr 20
They have been very thorough and efficient in sorting out my furlough pay. Much appreciated in these uncertain times. Thank you
lilly McAllister
14:26 17 Apr 20
Thank you! You were quick to act, kept it transparent and simple. Every little helps and is much appreciated.
Krishnan Ashogun
18:58 09 Mar 20
Very Happy with the professional service that was provided, All the staff were very helpful and went out of their way to make sure my questions and problems were solved. Well done to the whole team.
Dan
00:31 29 Feb 20
The company with such bad reviews it had to change its name to try wipe the shame. Im betting that all these reviews as they are mainly 5 star are paid for! All left almost exactly 5 months ago. Maybe fake reviews or employees.Still, AVOID at ALL COSTS
Norah Mlityalwa
03:43 26 Sep 19
I've been with them for quite sometime very friendly people with good customer service never have any problems.
Nathifa Smith
21:59 25 Sep 19
I have found People Pay now and before the name change to be the best payroll company I have been with. They give proper incentives and benefits. Easy to contact and customer service is excellent. Definitely recommend.
Dawn Ireland
05:37 25 Sep 19
Been with them for about 3 years (formerly as RACS). Really friendly staff who respond to both emails and phone calls efficiently. They also take less money than some other umbrella groups
Kayleigh Richard
17:39 24 Sep 19
Been with formerly RACs for just over a year and they have been great.
Jason Wood
16:39 24 Sep 19
Never had a problem with them, funds are always in my account by the end of the week. I'm happy with them.
Kerry Murphy
15:49 24 Sep 19
I've been using this service for the past few months. Never had any trouble, I have found the people involved very efficient and helpful.
Lucy Borthwick
15:32 24 Sep 19
Very efficient service. Always paid on time and holiday pay always sorted out for me quickly and easily.
Graham Valentine
17:18 22 Sep 19
I’ve being using people group (formally RACS) for about 3 years and have found them to be pretty efficient.I submit my timesheet and am always paid the correct amount by the end of that week.Good service if you ask me
