The people behind People Group

At the heart of any business is its team. So here’s ours. A group of talented professionals assembled over the past 15 years; different backgrounds and skills coming together to help achieve our goals. Built on the foundations of our family-run beginnings, it’s no surprise that our colleagues tend to stick around.

But who’s been here since the very beginning? Which member of staff has played Pool for England? and who is married to a fighter pilot?

Find out more about us below.

When you look at the qualities of good leaders, Terry has plenty; an extraordinary level of knowledge in his subject and passionate about people and the industry. But what sets him apart is his energy, edge, and constant aim of being exceptional. He has a clear vision for the business, “To be the UK’s most compliant, client-focused business in the sector”, and is often found responding to day to day enquiries from contractors, as well as speaking to the CEOs of industry’s leading businesses. With his wife Sarah, herself People Group HR Director, and three young children behind him, Terry makes time for everyone.

Interesting fact: Terry has an entire room dedicated to his beloved Star Wars memorabilia. From full-sized figures (around the office) to Lego sets, movie posters, limited edition figures, you name it, he’s probably got it.

Terry Hillier

Managing Director

Martin has been with the company since its inception having previously worked in the banking industry for 26 years. He heads a small team who are committed to delivering a high level of service to all stakeholders recognising the importance of timely and accurate payments. Martin loves walking his beloved pointer, Gunner and is a keen armchair sports fan with a passion for Classic Rock music.

Interesting fact: Passionate about Rock music, Martin was there, watching (the late) Van Halen at Monsters of Rock, Castle Donnington, 1984. (He was also there 81, 82, 83 & 86 – True Rocker!)

Martin Polden


Here from the beginning Karen has worked with Terry for the past 13 years. In that time she’s seen all the industry changes and has always maintained her focus on providing the best service to contractors. Heading up the client services side of the business Karen is a real people person and more often than not, the life and soul of any party!

Interesting fact: Karen has raised over £20,000 for Breakthrough Breast Cancer charity through a range of different activities.

Karen Illston-Baggs

Client Care

Mark brings 26 years as a specialist employment and commercial litigation solicitor. His training, knowledge and experience are essential to ensuring that the business remains compliant and up to date legally whilst being commercially focussed. At home he enjoys cycling and remains involved with his local rugby club.

Interesting fact: Mark can lay his hands on the floor while keeping his legs straight. (More of a surprising fact for those that know him!)

Mark Clarke

Legal & Compliance

Jason has worked in the intermediaries sector since his arrival in the UK from New Zealand in 2004.  With 16 years of specific experience he understands the driving forces in the recruitment and intermediary sector, and is passionate about improving the professionalism of the industry.  Outside of work Jason loves travelling and exploring the great outdoors.

Interesting fact: Amongst Jason’s many achievements we think his best is winning the Schnapps Ski Cup in 1995. Yes, that’s drinking schnapps and skiing a slalom course in the quickest time!

Jason Medcalf

Business Development

Michael has been with People Group since 2016 following a long career in management and logistics for Tesco. A real people person, Michael orchestrates all People Group departments into one big team that gets results. An avid Man Utd fan, Michael has to put up with a lot of stick right now, but to be fair he had it pretty good for the past 30 years!

Interesting fact: Michael was a member of the England national pool team back in 1995!

Michael Hillier


A Chartered Accountant our CFO, David has, over 30 years, garnered a wealth of experience in change management and business development across multiple sectors. His motto is simple “Be the Best you can be” and within People Group that means providing the best service to our clients and contractors.

Interesting fact: Away from the office David relaxes (if we can call it that) by Coaching Football to School Children.

David Hughes


With a successful career in food technology, Sarah supported Terry emotionally and financially as he started and grew the business over a decade ago. Teaming up with the business once up and running Sarah now looks after the People that make up People Group. As HR director and mother to three young children she’s used to juggling many roles. We’ve heard her joke that the hardest part is managing the other child…Terry!

Interesting fact: A little known fact about Sarah is that ever since she was a child, she’s liked to hide sweets around the house. Everywhere Terry goes, he says he finds sweets stashed away!

Sarah Hillier


Andrew has over 15 years’ experience working in the recruitment and payroll sectors. With a comprehensive understanding of the recruitment sector, Andrew strives to deliver the highest standard of service to new and existing customers. Outside of work Andrew enjoys spending time with his family, travelling and watching all sports, especially football!

Interesting fact: Andrew spent 10 years in the USA coaching soccer football.

Andrew Houldsworth

Business Development

Resident Greek and food lover George joined People Group 3 years ago to work in our Client Care Team. Super-efficient, helpful and polite George provides top notch customer service to both B2B and B2C clients. Often first to volunteer for cooking challenges, George is a dab hand in the kitchen and looks dead cute in an apron. He really is one of the nicest people you could meet, and if you need your oven cleaned, he’s got a business on the side to cope with that!

Interesting fact: George grew up in South Africa and Zimbabwe before coming to the UK in 2008.

George Kontis

Client Care

Once working as a Matron in a proprietary school, Jo then spent 13 years at Virgin Media before joining us in 2014. A key part of the Client Care team, her experience in helping our contractors is invaluable. But don’t be fooled, behind that smile is a lady who’s parachuted from a plane and swam across the River Thames!

Interesting fact: Outside of work, Jo spends plenty of time with her 16 yr old horse Bump when she’s not rushing around after the family!

Jo Jukes

Client Care

Formerly a consultant to the Group, Derren now heads up our system development and IT. With a keen eye for detail and an extensive knowledge of coding and systems, he ensures our products function faultlessly whilst constantly evolving to meet changing needs in line with legislation.

Interesting fact: Derren once lent Tom Grennan some much needed sun cream prior to his set at Camp Bestival…not all heroes wear capes!

Derren Nugent


Jonathan is an experienced Finance professional and has worked for People Group for the last 4 years. He is a Chartered Accountant and previously worked in London in the Financial Services sector. Outside of work Jonathan enjoys watching rugby and spending time with his young family.

Interesting fact: Jon used to play the piano and reached grade 5 before having children and not finding any spare time these days!

Jon Poole


Ben joined People Group in 2016. Working initially in the Registrations Team, he gained valuable industry experience before transferring to the Compliance Team in 2019. Highly personable with an eye for detail, he has settled into the role perfectly and can always be relied on to keep colleagues entertained. When not in the office, Ben enjoys socialising with friends and family as well as being partial to a Strongbow Dark Fruits.

Interesting fact: Famous at People Group for his 2 week gap year, to be fair he did meet his girlfriend a week before leaving.

Ben Smith

Client Care

Moving from a role as Operations Manager at Vodafone, Kim joined People Group in 2011. With plenty of experience in customer facing roles, she currently heads up our Compliance Team with a hands on approach. Outside of work, Kim is kept busy heading to football matches and swimming classes with her two young children.

Interesting fact: While living and working in New York, comedian & actress Joan Rivers stood on her foot at an AIDS rally!

Kim Darling


Previously working on the outdoor activities at Centre Parcs, Tom joined us as a junior accountant in 2016. Now almost fully qualified, he has taken on a number of finance duties that include: helping to process various accounts and preparing financial statements for the team.

Interesting fact: One of Tom’s rugby playing “incidents” ended up in an episode of TV program 999 What’s your Emergency!

Tom Evans


Lucie joined People Group almost straight from School back in 2014. Starting as Finance Administrator, she progressed quickly and now manages the compliance function here at People Group. Currently studying in the final stages of ACCA Lucie is a real animal lover and has 6 dogs, amongst other animals, who keep her busy outside of work.

Interesting fact: During lockdown in 2020 Lucie trained her first gun dog puppy and is eagerly awaiting the arrival of a new puppy to train.

Lucie Clifford


Initially joining us on work experience in 2007, Matt became one the business’ original employees. He has since risen through the ranks to become Payroll Manager and ensures the department runs efficiently at all times. Outside of the office, Matt enjoys playing football and spending time with his family. He’s also a dab hand on the company snooker table!

Interesting fact: Whilst he’s great with numbers, he’s actually pretty good with letters too and can recite the alphabet backwards in under 5 seconds. When saying it forward, he has to sing!!

Matt Harrison


After working for an accountancy firm in Bath for 11 years, Russell joined People Group in 2013. Day to day, he prepares the group’s management accounts as well as a number of other audit, VAT and banking duties. When not in the office, Russ enjoys spending time with his wife and one year old son, jack (or hiding in his home gym!).

Interesting fact: Russ has one of the largest music collections we’ve seen, 1000’s of albums housed across one wall of the home office. (We noticed in zoom meetings during lockdown).

Russ Langhan


Sam has been with the business for 5 years and keeps the directors in line day to day. Previously PA to the MD of Yeo Valley she’s no stranger to being organised on behalf of others. I shining light within the business, Sam is notorious for her parking skills. If you get the chance to visit us, you’ll spot Sam’s car easily, it’s the one parked across two spaces! Outside of work Sam likes to keep fit and gossip with friends!

Interesting fact: Sam is married to a fighter pilot!

Sam Harvey


Steve has worked in payroll for 7 years after joining us from Barclays. Organised and thorough, he forms an important part of our reliable and efficient service to both contractors and agencies. A keen Coventry City fan, Steve closely follows the Sky Blue’s progress as well as being the current champion of the office fantasy football league.

Interesting fact: while on holiday in the mid-90s Steve met Roy Hodgson the then Blackburn Rovers manager, in their championship winning year.

Steve Billingham


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